We offer 24/7 helpdesk support that can provide the following services :
Dispatcher: Management of workflow related to problem receipt, validation, and assignment in strict adherence to agreed SLAs.
Level 0 support: Addressing basic level user queries, password resets etc.
Coordination: For major incident management, change management, reporting, out-of-office hours support and rotation
The helpdesk is facilitated through the following tools/infrastructure:
- Problem management tools
- Dedicated telephone and fax lines